At TopKoreanAcademy, we stand behind the quality of our courses. This Refund Policy outlines the terms and conditions under which refunds are granted for purchases made through our website. By completing a purchase, you acknowledge that you have read and understood this policy.
1. 14-Day Money-Back Guarantee
We want you to feel confident in your purchase. If the course does not meet your expectations for any reason — or no reason at all — you may request a full refund within 14 days of your original purchase date, provided you have completed less than 25% of the course content.
Begin with the four Hangul lessons and complete the exercises. If the course does not meet your expectations for any reason, contact us within 14 days of purchase, provided you have completed less than 25% of the course content, and we will issue a full refund to your original payment method — no forms, no questions asked.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The refund request must be submitted within 14 days of the original purchase date.
- You must have completed less than 25% of the course content, including lessons, exercises, and assessments.
- The request must be sent from the email address associated with your TopKoreanAcademy account.
- The course must have been purchased directly through TopKoreanAcademy.com or our authorized payment processors.
3. How to Request a Refund
To request a refund, please contact us at contact@topkoreanacademy.com with the following information:
- Your full name and email address associated with the account
- The course name or course ID
- The order ID from your purchase confirmation email
- A brief reason for the refund request (optional, but helpful)
No forms are required. A simple email is all that is needed.
4. Refund Processing
Approved refunds will be processed as follows:
- Refunds will be issued to the original payment method used during purchase (credit card, debit card, or other method processed by our payment provider).
- Depending on your bank or payment provider, refunds may take 5–10 business days to appear on your statement.
- You will receive a refund confirmation email once the refund has been processed.
- Upon refund, your access to the course will be revoked.
5. Non-Refundable Items
The following are not eligible for refunds:
- Purchases made more than 14 days ago.
- Courses where more than 25% of the content has been completed.
- Free courses or courses accessed via coupon codes with a 100% discount.
- Downloadable resources that have already been downloaded.
6. Course Progress Calculation
Course progress is calculated based on the number of completed lessons, exercises, and assessments relative to the total content available in the course. This percentage is tracked automatically by our platform and can be viewed on your course dashboard.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Effective Date" at the top of this page will be updated accordingly. Refund requests for purchases made prior to a policy change will be governed by the policy in effect at the time of purchase.
8. Contact Us
If you have any questions about this Refund Policy or wish to request a refund, please contact us:
- Email: contact@topkoreanacademy.com
- Website: topkoreanacademy.com
- Mailing Address: 11 Southgate Blvd C25 P5505, New Castle, Delaware 19720, USA